Bright Support

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  • Security and Compliance

    Here is some security and GDPR questions and answers regarding Oscar Data Retention & DeletionQ. How long is data collected via Oscar retained? A. Data is retained in line with Bright’s Data Privac...

  • Oscar - Employee Onboarding in BrightPay

     Oscar is BrightPay's employee onboarding AI assistant tool that lets you collect new starter information quickly and securely, directly from your employees. Instead of manually chasing forms and e...

  • We’re making Oscar even more secure – here’s what’s changed

     One of the strongest themes in the feedback from early adopters has been around sensitive data. While WhatsApp messages are encrypted end-to-end, many businesses – and their employees – are unders...

  • FAQ - Customer Guide Oscar EAP

     Frequently Asked QuestionsAnswers to common questions from EAP(Early Adopter Programme) participants. This document will be updated regularly over the course of the programme. About OscarQ. What i...

  • Invite a New Employee to Onboard in BrightPay

     The new onboarding option is available under > Employees > Employee Onboarding  To create an onboarding request please select the blue 'Onboard New Employee' button (top right of Employee Onboardi...

  • Enabling Clients to Onboard New Employees via the Client Portal

    How to enable your clients to onboard new employees from the Client Portal: In BrightPay, go to Employer > Client Portal > Settings and ensure you have set up the users you want to access employer ...

  • Invite a New Employee to Onboard via the Client Portal

     The following steps explain how to send an onboarding invitation to an employee from the Client Portal. The new onboarding option is available under > Employees > Employee Onboarding  To create an...

  • Oscar - FAQs

    About OscarQ. What is Oscar?Oscar is BrightPay's AI-powered employee onboarding assistant. When a new starter needs to be added to payroll, Oscar contacts them directly via WhatsApp to collect all ...